N&W's continuing success is the result of a single-minded attitude to business: every decision taken by the group is designed to surpass the expectations of customers. Customer relations plays a pivotal role in the company's day to day business and its brief goes well beyond the traditional functions of technical and commercial support.
Equally important is the ability to predict customer requirement in a constantly evolving marketplace and to be ready to take advantage of the opportunities incumbent in change. N&W's success in this area is the cornerstone of its predominant presence in its chosen market sectors. Considerable resources are needed to be a true market leader – that's why customers, consumers and investors alike demand that R&D is given such a high priority throughout the organisation.