ServiceDock is the first customer experience management platform to capture feedback via the messaging apps your customers love using. Messaging is the best way to capture feedback in restaurants because:
1. They have built-in engagement tools that instantly connect the customer to your account (e.g. Messenger Codes)
2. You can easily follow up with customers via messaging without the customer ever having to provide an email address or phone number. This means you can turn detractors into promoters before they go online and post damaging reviews.
3. Our short interactive surveys are engaging and facilitate dynamic questioning so you get very high completion rates and the level of detail you need to get to the bottom of customer issues.